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• Costumer must read and agree to policy upon payment.

• payment is due in full if your order is under 50$

• any orders over 50$ must pay 50% nonrefundable deposit of your quote and remaining balance must be paid the day before pick up. cash is not accepted for deposits, but are accepted for the remaining balance.

• Payments forms are only accepted with Zelle, Venmo APPLE PAY or square.

• Orders will not  be fulfilled if deposit is not paid minimum a week before your event.

• we are entitled to refuse an orders if it does not suit our schedule.

• costumer may reschedule once within the availability offered, any need to move the date after the 2nd date is given, may result in a $20 rescheduling fee.

• 100% of payment is non-refundable if canceling with less than 24 hours notice.

• Delivery fee varies within each city. we proudly serve Lexington and surrounding areas (Such as Georgetown, Richmond, Nicholasville, Winchester) 

• delivery fees and quotes are non-negotiable or to bargain.

• avoid late fees by communicating with us about any delays, we cannot guarantee that the cake will be available out of the pick  up window, especially without communication.

• no refunds of any kind are given if you are unable to pick up your order within the window that was confirmed without communication, we understand that life happens but we ask for communication if anything is preventing you from receiving your order. 

• 100% refund will be fulfilled if we must cancel your order at any point. Notice will be given in a timely manner. However, if we cancel within 48 hours of expected order, we will apply 10% off your next purchase.

• policy is subject to change at any time within reason.

• When placing an order, the cost will vary depending on: ingredients, layers, size, any additions including toppers, multiple frosting colors, and different types/flavors of fillings or the amount of cupcakes requested, so no cake is comparable when it comes to pricing 

• We always try to ask, but overall you are responsible for informing us of any allergies/aversions, as our baked goods may contain gluten, nuts and dairy.

• A rush fee may be applied if ordering a cake with less than one weeks notice.

• We are unable to fulfill orders with less than 24 hours notice.

• When requesting an order to be exact of another photo, please keep in mind it is impossible to make any item "exactly" the way another baker has made or designed it.

• After an order is confirmed, you may make changes up to 6 days before your event, no changes within 6 days of your order of any kind. so please be as detailed as possible when placing an order.

• As soon as an order has been delivered or picked up and care/storage instructions has been given, Any alterations or incidents thereon will be the recipients full responsibility.

• If you choose to have a third party like a family/friend or Uber pick up your order, we are no longer responsible for the condition it arrives in

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 CARE INSTRUCTIONS

• cake cutting instructions will be sent along with your order.

• cakes or cupcakes with buttercream or cream cheese frostings need to be stored in the refrigerator until half an hour to an hour before eating for best taste. Refrigerate any leftovers.

• Cakes or cupcakes with whipped topping need to be kept refrigerated at all times and does not need to sit out prior to consuming.

• If your home gets quite warm in the summer months, always store in the fridge as soon as possible.

• we do not recommend leaving your cake outside with your decorations, if you are having an event, as any cake can melt in high temperatures. Please only sit cake on display prior to singing and/or cutting, if left at room temp at your location.

• we do not recommend freezing your cake whatsoever prior to an event, as this can cause condensation when bringing it down to room temp or sudden temperature changes when brought outdoors. however, you may feel free to freeze any left overs.

• We do not recommend driving with the cake for longer than 1-2 hours or long distances in the summer months unless providing the max AC in your vehicle.

• Always store cake/cupcakes completely flat and secure, the back seat on the floor or trunk is recommended, please do not sit the cake on your lap!

• When carrying an order, always carry securely from the bottom.

• Enjoy!